Frequently Asked Questions
We are temporarily unable to accept returns or exchanges. We are also experiencing delays in processing current returns and refunds.
We have suspended all scheduled pick-ups from customers. We will resume pick-ups as soon as practical once it is safe to resume operations.
Once stores reopen, we will let you know when we resume accepting returns.
We also temporarily changed our In-Home Delivery to implement social distancing and moved to contactless delivery. Our delivery drivers will now deliver either curbside or garage delivery if easily accessible. Drivers are not allowed to enter the delivery location. Operations continue but delivery times may be longer than usual.
The booking for Assembly through Fit 4 Less USA has been temporarily suspended in certain states. Please call in for more information regarding our White Glove/Assembly services.
Our Customer Support Center is now working on reduced hours of operation from 6:00 AM – 3:00 PM PST, 5 days a week.
Read below for further details on Delivery Services and Returns & Exchanges.
A: Fit 4 Less USA has temporarily closed all store locations across the U.S. due to COVID-19. Delivery options are available through Fit4LessUSA.com. Together with our delivery service providers, we have updated our operating procedures to ensure the health and safety of our customers, co-workers, and providers.
Q: What forms of payment do you accept?
A. For online + phone purchases (home delivery) we accept American Express, Discover, MasterCard, Visa, and eCheck. Customers who pay via eCheck will receive additional discounts.
A. For online + phone orders payment must be made in full prior to certification, production or delivery of the product.Q: How do I know if an item is in stock?
A: Due to the high demand of products it has become difficult for us to update our online inventory, we highly recommend that you contact our sales department for stock information.
Q: Can I have my items delivered?
Fit 4 Less USA offers free curbside or garage delivery anywhere in the continental U.S excluding Hawaii, Alaska and Puerto Rico.
Q: Why is my item out of stock?
A: We strive to maintain the availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, our store Fitness Experts can provide delivery information on an out of stock item over the phone. Fit 4 Less USA Refurbished and Fit-Tech Certified Products are rebuilt in house, New Products are manufactured all over the world and there are many circumstances that can, at times, impact supply. For product inquiries, simply contact us for more information.
Q: What can I do if an item is out of stock?
A: Fit 4 Less USA receives daily shipments of our products. If an item is out of stock, we recommend that you contact us periodically to check for updates. Quantities are updated throughout the day to reflect current stock levels.
Q: Can I place an order for an out of stock item and be notified when it becomes available?
A: You can contact us to place a backorder and be notified via email when the item becomes available. Fit 4 Less USA does not accept payment for items that are out of stock.
Together with our delivery service providers, we have updated our operating procedures to ensure the health and safety of our customers, co-workers, and providers. In addition, as our service providers are taking additional precautions when performing deliveries, this could result in unexpected delays and we apologize for this inconvenience. Please allow some time after your confirmed time window before contacting us.Q: If I place my order online, how long will it take to be delivered?
A: Online delivery dates vary depending on your zip code. You will be provided with an estimated delivery date when you call in to place your order. *Please note that this is not a guaranteed delivery date for your order. The delivery provider will contact you to confirm your delivery date and a four-hour hour time window.
Q: How do I know what time the local delivery company will deliver my order?
A: The local delivery company will contact you the day before your scheduled delivery date to provide you with a four-hour time frame
Q: How do I contact the carrier who will deliver to me?
A: The phone number for the delivery company that will deliver your merchandise will be provided to you via email once the product has left the warehouse. Depending on the method of shipment, certain providers will provide tracking information.
Q: What do I do if I need to cancel or reschedule my order?
A: To cancel or reschedule your order, please contact us or visit us our CANCELLATIONS, RETURNS AND REFUNDS POLICY below:
Q: An item is missing or damaged during my delivery. What should I do?
A: Please email us at email@example.com for questions about your delivery.
Q: What is Express Delivery?
A. Express Delivery is a new and exciting multi-channel service that will allow our customers to make a purchase which will be fulfilled by a store and shipped within 1-2* days and delivered within 5 -7 business days.
*Express Delivery now available in select zip codes, please contact our sales department for more information on Express Rush Delivery
A: Depending on the severity of the damage you will either need to contact the shipping company to file a claim or you may contact us for assistance. If your order arrives with missing pieces, call or email us within 1-2 days of receiving your order with your invoice information and we will be happy to deliver the missing items within 7-10 days. Size restrictions may apply.
If your order arrives non-operational please contact us for assistance. If your order arrives with noticeable freight damage the customer is responsible for contacting the original shipper and filling a freight claim, the original shipping will either provide a replacement unit that we will provide. Customers have the option to purchase Freight Insurance at point of sale, with Freight Insurance Fit 4 Less USA will provide an immediate replacement and file all freight claims on your behalf.
Q: What should I do if I’m missing a part from my package?
A: First, please check to make sure that you have all of the packages for the item. Some products come in several boxes or are sold separately. You will find the number of packages required on the product label (example: Box 1(2) and Box 2(2)). If you are missing a box or a part that should have been included inside the package simply email us within 3-4 days of receiving the product with your receipt information and we will be happy to deliver the missing items within 7-10 days. Size restrictions may apply.
Q: I purchased a machine from Fit 4 Less USA a couple of years ago and it’s not working. What should I do?
A: For help outside of 365 days, please contact a local fitness repair technician in your area for assistance. Customers with extended warranties or active warranties contact our Support Department at firstname.lastname@example.org.
A: View Fit 4 Less USA’s return policy here: https://fit4lessusa.com/
Q: What if my item does not meet the return policy?
A: Any situation that falls outside of the return policy will be handled on a case by case basis. Only products purchased at full price qualify for returns and exchanges, products purchased at discounted rates during our March Madness Blowout Sale and Spring Flash Sale do not qualify for returns only exchanges for products of an equal or higher value.