3415 S Sepulveda Blvd., Suite 1132 Los Angeles - Se Habla Español

Policies

EASTER SALE EXTENDED! For Additional Savings Mention Discount Code: 33460702 - CALL NOW!

Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Residential Customers:

Orders placed and canceled within 24 hours can be canceled for a full refund.

New, Refurbished, and Fit Tech Certified Products may be exchanged for another product or returned for a refund within 30 days of receiving delivery of the product. New, Refurbished, and Fit Tech Certified products that have been used can be exchanged within two days of receiving the product. Products labeled or sold as Pre-Owned Wholesale/ As-Is do not qualify for returns or exchanges.

All orders placed and purchased through the shopping cart are for Pre Owned Condition except for HCI ( Healthcare Int.) LifeStep, Bladez, Jacobs Ladder, and FreeStep are new and qualify for a Lifetime Warranty on Parts and Labor. Pre Owned Wholesale/ As-Is products do not qualify for warranties, returns, or exchanges. As-is products have not been serviced or inspected and will have heavy mechanical and cosmetic wear and tear. Fit Tech Certified and Refurbished can only be purchased over the phone with a Certified Fitness Equipment Expert. If you would like to receive a Certified Like-New Product quote, please contact us at (844) 412-6925 for today’s discounted price and mention Discount Code: 565864 for additional savings. Cancelations of order(s) placed through our shop cart are final sale and non-refundable.

Pre- Owned Wholesale/ As-Is – Can be purchased online or over the phone.
Refurbished, Fit Tech Certified – Can only be purchased over the phone.
New – It can be purchased online or over the phone

To be eligible for a return, please make sure that:

  • The product was delivered in the last 30 days.
  • The product is in its original packaging.
  • Prepay and insure return freight
  • The product isn’t used or damaged.
  • You have the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return.

To be eligible for exchange, please make sure that:

  • The product was delivered in the last 30 days.
  • The product is in its original packaging.
  • The product isn’t damaged.
  • Prepay and insure return freight
  • You have the receipt or proof of purchase.

Products that do not meet these criteria will not be considered for return.

30-Day Trial Period – Unused and New Equipment
Fit 4 Less USA LLC. It provides a 30-Day In-Home Trial period that does not begin until the day you physically receive your equipment, not from the day you purchase it. If, for any reason, you are not satisfied with the piece of equipment you received from us, you may initiate a return of the product before the end of the 30-Day Period beginning from the day you received it, subject to our standard 26% restocking fee. First, the customer must communicate to our Customer Support department the latest status of the equipment in terms of its physical condition, any scratches, dings, or dents affecting appearance. Second, the customer must also communicate the machine’s latest working status before receiving approval to return it. If there are any mechanical or malfunctioning issues, they must be reported and repaired before receiving approval for the machine’s return. Third, the customer must then have the product repackaged properly and securely for travel back to the company, which includes utilizing all proper packaging material to ensure product protection and including insurance on the item in the event of any damage during travel. The customer’s responsibility is to cover these costs to repackage the machine thoroughly and the shipping cost to send it back under working with our trusted shipping carriers across the U.S. Upon receipt of the returned product. Detailed inspection for any damage during shipment or before, the customer will then be refunded less the original outbound shipping cost it took to get the machine to the customer. Suppose the machine arrives in a condition other than what was described when the return was requested with Customer Support. In that case, the customer may be subject to a restocking fee exceeding our standard 26%, to be determined only after a full inspection is completed. It is determined what issues have been found. We thank you in advance for your full cooperation and understanding of these policies.

30-Day Trial Period – Used and New Equipment
Fit 4 Less USA LLC. It provides a 30-Day In-Home Trial period that does not begin until the day you physically receive your equipment, not from the day you purchase it. If, for any reason, you are not satisfied with the piece of equipment you received from us, you may initiate an exchange of the product before the end of the 30-Day Period beginning from the day you received it. First, the customer must communicate to our Customer Support department the latest status of the equipment in terms of its physical condition, any scratches, dings, or dents affecting appearance. Second, the customer must also communicate the machine’s latest working status before receiving approval to return it. If there are any mechanical or malfunctioning issues, they must be reported and repaired before receiving approval for the machine’s return. Third, the customer must then have the product repackaged properly and securely for travel back to the company, which includes utilizing all proper packaging material to ensure product protection and including insurance on the item in the event of any damage during travel. The customer’s responsibility is to cover these costs to repackage the machine thoroughly and the shipping cost to send it back under working with our trusted shipping carriers across the U.S. Upon receipt of the returned product. Detailed inspection for any damage during shipment or before. If the machine arrives in a condition other than what was described at the time the return was requested with Customer Support, the customer may be subject to a repair fee, and this fee will be determined only after a full inspection is completed and is determined what issues have been found. Once the product has been inspected and cleared, the customer can exchange the product for another product of less or equal value plus a $450 shipping fee to reship the replacement product. We thank you in advance for your full cooperation and understanding of these policies.

Please note that customers that pay to have their product installed will not receive a refund for the install and will have to pay to have the machine removed if they can remove and repackage the product themselves.

Broker/ Retailer Cancelation Policy:

Orders placed and canceled within 12 hours can be canceled for a full refund.

New, Refurbished, and Fit Tech Certified Products may be exchanged for another product or returned for a refund within two days of receiving delivery of the product. New, Refurbished, and Fit Tech Certified products that have been used can be exchanged within two days of receiving the product. Products labeled or sold as Pre-Owned Wholesale/ As-Is do not qualify for returns or exchanges.

Unused and New Equipment Return Procedure
The Broker/ Retailer must communicate to our Customer Support department the latest status of the equipment in terms of its physical condition, any scratches, dings, or dents affecting appearance. Second, the Broker/ Retailer must also communicate the machine’s latest working status before receiving approval to return it. If there are any mechanical or malfunctioning issues, they must be reported and repaired before receiving approval for the machine’s return. Third, the Broker/ Retailer must then have the product repackaged properly and securely for travel back to the company, which includes utilizing all proper packaging material to ensure product protection and including insurance on the item in the event of any damage during travel. The Broker/Retailer’s responsibility is to cover these costs to repackage the machine thoroughly and the shipping cost to send it back under working with our trusted shipping carriers across the U.S. Upon receipt of the returned product. Detailed inspection for any damage during shipment or before, the Broker/ Retailer will be refunded less than the original outbound shipping cost it took to get the machine to the Broker/ Retailer. Suppose the machine arrives in a condition other than what was described when the return was requested with Customer Support. In that case, the Broker/ Retailer may be subject to a restocking fee exceeding our standard 26%, to be determined only after a full inspection is completed. It is determined what issues have been found.

Used and New Equipment Exchange Procedure
The Broker/ Retailer must communicate to our Customer Support department the latest status of the equipment in terms of its physical condition, any scratches, dings, or dents affecting appearance. Second, the Broker/ Retailer must also communicate the machine’s latest working status before receiving approval to return it. If there are any mechanical or malfunctioning issues, they must be reported and repaired before receiving approval for the machine’s return. Third, the Broker/ Retailer must then have the product repackaged properly and securely for travel back to the company, which includes utilizing all proper packaging material to ensure product protection and including insurance on the item in the event of any damage during travel. The customer’s responsibility is to cover these costs to repackage the machine thoroughly and the shipping cost to send it back under working with our trusted shipping carriers across the U.S. Upon receipt of the returned product. Detailed inspection for any damage during shipment or before. If the machine arrives in a condition other than what was described at the time the return was requested with Customer Support, the customer may be subject to a repair fee, and this fee will be determined only after a full inspection is completed and is determined what issues have been found. Once the product has been inspected and cleared, the Broker/ Retailer can exchange the product for another product of less or equal value plus a $450 shipping fee to reship the replacement product.

Please contact us before you send the product:

By phone number: 844-412-6925
By email: support@fit4lessusa.com

Send the product with its original packing and the receipt or proof of purchase to:

Fit 4 Less USA LLC
2300 Federal Ave
Los Angeles, CA 90064

Shipping charges
Shipping charges incurred in connection with the original shipment of a product are non-refundable.

You are responsible for paying the shipping costs and the risk of loss of or damage to the product during shipping, both to and from Fit 4 Less USA LLC.

Damaged items
If you received a damaged product, please notify us immediately for assistance. Customers who purchase freight insurance at the point of sale will receive an immediate refund or replacement unit from Fit 4 Less USA LLC. Customers who decline freight insurance at the point of sale will have to contact the freight carrier and file a claim for assistance. Claims can take approximately 180 business days on average to resolve.

Sale items
Unfortunately, sale items marked with a red tag cannot be refunded. Only regular priced items can be refunded.

Our Low Price Guarantee:
Fit 4 Less USA LLC has a “one time only” 100% price match guarantee against any authorized distributors exclusively for up to 30 days after the purchase date if you find a lower price on the same product and the same services included in our total package price in the rare occurrence. The exception to this policy is 1) We do not match our own prices if they should be lowered for any reason. 2) If the item is from an unauthorized fitness dealer, it is a discontinued item by the manufacture or a closeout special. Fit 4 Less USA LLC also cannot guarantee a price match from private warehouse clubs where the customer pays a fee to join. Competitor price matches can only be exercised one time.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 844-412-6925
By email: support@fit4lessusa.com